Privacy Policy

This Privacy Policy describes how ShopNex (the "Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit, use our services, make a purchase from our store, or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as "Personal Information".

1. Device Information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site and shopping experience.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

2. Order Information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, payment processor tokens), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and provide you with information or advertising relating to our products or services.
• Source of collection: collected directly from you when you interact with our checkout process.

3. Customer Support Information

• Examples of Personal Information collected: name, email address, order details, and communications history.
• Purpose of collection: to provide customer support and improve our service offerings.
• Source of collection: collected directly from you when submitting inquiries or contact requests.

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use third-party vendors and infrastructure providers to power our online storefront and process database operations.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• We share payment details securely with PCI-compliant payment gateways (such as Stripe or PayPal) for fraud prevention and payment authorization.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use analytics services to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information in Google's privacy documentation.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative's ("NAI") educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, keeping you updated on new products, services, and offers, and processing returns or support requests.

Pursuant to the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal information under the following lawful bases:

• Your explicit consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests or those of another person;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the "Your Rights" section below.

A cookie is a small amount of information that's downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login or region selection). This means you don't have to re-enter this information whenever you return to the site or browse from one page to another.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. Please note that blocking cookies may prevent how you access our Site and parts of our Services may no longer be fully accessible or functional.

GDPR Rights (EEA Residents)

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

CCPA Rights (California Residents)

If you are a resident of California, you have the right to request access to your Personal Information (also known as the 'Right to Know'), to port it to another service, and to ask that your Personal Information be erased. You also have the right to opt out of the sale or sharing of your Personal Information.

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@example.com or by mail using the details provided below: